Content Management Requests Process
Hernandocounty.us Content Management requests submitted to the helpdesk need to be evaluated to determine who handles the requests and the levels of approvals needed to execute the request. When a department requests an addition or a change to the existing content on the website, they need to be reviewed and approved by the Public Information Coordinator. Below is a list of request types and the roles authorized to process it.
Information Technology: These items are to be processed as Service Requests and do not require Public Information Coordinator or Department approval.
- Legal Ads
- Text Updates
- Document Remediation, updates, or additions
- Manage CMS User accounts and permissions
- SiteImprove updates and monitoring
- This includes addressing broken links, spelling corrections, or other QA/Accessibility items
- Creating website BMP's for all users*
- ADA Trainings and explanations*
- ADA Compliance efforts*
- Content remediation*
*Accessibility Items are to be handled by an IT Representative only. Public Information Coordinator may handle when the IT representative is unavailable.
Information Technology with Approval: These items are to be processed as Service Requests and require Public Information Coordinator's approval prior to publishing.
- Widget placement and additions
- New Page Additions & Content
- Meetings posting
- Event posting
- Department Surveys
Public Information Coordinator: These items are to be forwarded to the Public Information Coordinator and will not be processed by any IT representative. The requester is to be advised that their requests are going to be forwarded to the Public Information Coordinator for processing. Once forwarded, the Service Request is to be closed.
- Press Release posting
- Graphic updates and/or creation
- Button creation
- Training new CMS users
- Text writing (new or existing content)
- Home page content
- Photo Collage additions or updates
- Spotlight additions or updates
Questions or concerns regarding these items can be directed to the IT Management Team.