Images rotate and change format to bitmap
Clericus/Netdms are trying to compress images that are larger than 8.5x11 to 8.5x11 which is resulting in rotation of the images.
Users should never rotate the document it will change the format of the image and cause issues.
You will need to change the setting on the scanner to allow documents that are larger than the normal 8 ½ by 11 pages this way they will scan in and keep the original setting of black and white @ 300 DPI.
If they continue to rotate the image it will revert back when they create packets.
Anytime they see this they should delete and rescan back in properly.